What do you do right after damage has happened?
In short
After damage, three things count.
Limit the damage, document everything and report it as soon as possible. Do not repair anything major before the insurer has seen the damage. Tick off what is done.
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Want to know more?
Which insurance is responsible?
That depends on what is damaged. For the building the building insurance, for your belongings the household contents insurance, for the car the casco, and if you have damaged something belonging to others, liability insurance. The guide on the hail and storm damage page helps you work out which one applies.
What comes next?
Your path · I have had damage Step 1 of 8
Your next step Who pays for hail and storm damage?Sources and date 2 October 2026
- Federal Act on the Insurance Contract, VVG, in German
This page explains in general terms and does not replace personal advice. Law and your policy are what counts.